For the last few nights I have experienced slow upload speeds. Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. . He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. This means that the Virgin Media service coming into your home is temporarily interrupted, which is likely to be causing the issues you are experiencing. If you have a complaint, please get in touch via the form alongside 2. Online support to enable you to get the best speed from your broadband service is also available at Tips for getting the best speeds. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. Hi, for this past week I have been having very slow upload speed. Once you submit your complaint you will receive a text message within 48 hours with a case ID 4. 96%. Take a look at how our speeds compare to our competitors’ fastest median download speeds. I have had slow speed for 2 weeks. tv and highlights errors in red. Fastest median download speed . 168. UK PS4 player here. Reviewers complaining about Virgin Media most frequently mention customer service problems. 1 modem mode. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Ran speed test, it averages about 1MP/s upload - 5275833. We have tried to cancel our account with Virgin but without success. I'm getting really bad speeds on my Virgin Media WiFi connection. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Here you’ll find all the help you need for Virgin Media related problems and issues. 5-1 mbps every day after 1pm for the last 2 weeks. My hub is set up in modem mode and I'm connected to an Asus AiMesh system. The best times to game online or make big downloads, for example, would be when connection is fastest. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. BT and Virgin Media attracted the most complaints about pay-TV. Reliability. com speedtest. Broadband and phone deals. 5) Fun upload speed consistently 52 time after time no problem. Occasionally I'll get 20 Mbps. Give your broadband a boost. I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter. The usage has changed recently as it was just a single user but now. Test your wireless connection. Our team has available Monday until Friday, 8am until 9pm and Saturday until Sun, 8am by 6pm. Would not refund. I am on the 500MB package. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Virgin Media invests more than £1 billion a year in its ultrafast network. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Email Tom Mockridge (CEO) on tom. The Virgin Media team is available Monday through Friday, 8 a. I tried laptop downstairs at about 2m in front of Hub and speed was 5. We have also checked to see what the situation is with regards the latency issues, and. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. . My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. The speed at the Hub should reflect. The upload speeds – the rate. 12-09-2023 01:49 - edited 12-09-2023 01:52. on 100mbps package. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. I can verify this, see below. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. The packet loss is potentially due to increased load alongside noise. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. If there is a marked improvement take a look at the software and security packages on the PC for products that sap the network speed. To get that with its guaranteed fix times you need to be on a Business - 5185177Hi, I’m getting no where with customer services via a lot of phones, factory resetting the route, and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps, As someone who works from home it’s starting to get very frustrating and highly annoying, espe. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. We bringVirgin Media has collected 1993 reviews with an average score of 1. The virgin service-status page reliably shows "there are no faults in the area", however if I. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. There might be attempts to persuade you to stay, but there's nothing to say you have to if you don’t want to. Broadband only deals. I recently upgraded from 500MB to 1GB. M100: This comes with an average upload speed of 108Mbps. We’re the providers of the UK’s fastest broadband, offering you speeds of up to 50Mb. Upload speed is fine. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. That speeds recover as the day progresses. At least 30Mbps download speeds in every room or £100 one-off credit. 01 EDT. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Check BT Broadband's service status. I would like to add only my download speed is affected. My post code is GU2 8JA. I have a hub4 which is in modem mode. The virgin service-status page reliably shows "there are no faults in the area",. 1/9. Gig1 speed - disappointing. Virgin Media invests more than £1 billion a year in its ultrafast network. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. £8p/m extra or included with Gig1 or Volt. That speeds recover as the day progresses could be that we. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. The problems appear to. Etc. Every device tested provides the same 150 mbs Ethernet connection. 7 Mbps (mean 119. It covers the phone, broadband and TV service provided to you by Virgin. info@financial-ombudsman. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. Use the test below to see if the issue is at the Hub or device. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. Virgin Media have faster average download speeds, yet Community. Amount of compensation. Virgin Media 50mbit customers complaining. This can see latency times become very slow (double or more vs the usual baseline). Customers of Virgin Media. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. (edited) xPabloz. Or 0345 454 1111* from any other phone. I had the same issue around a month ago and it was resolved, some kind of. 7 Mbps (mean 119. How to cancel your Virgin Media contract. The PC being tested is wired with Cat6 directly into the router. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. Yes, similar BQM for me and the main Belfast switch,. 5. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. Tried this but the instructions did not apply to my old superhub 2. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Phone. 87% of all complaints have highlighted problems with the company's E-mail service. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. The estimated fix date is: 03 NOV 2021 09:00. By Tim Smith | Monday, June 12th 2023. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. Gaming Support. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. . hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Hi all, We should have 350mb, which speed tests show we are routinely getting. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. on 12-04-2023 12:54. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. It is possible that when a speed test was performed the device was connected to the 2. 33 for each calendar day that the service is not repaired. on 27-10-2021 16:44. co. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. 1. Comments. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. New confirmed good cables are the same. Since then, a number of customers on the provider’s Virgin Media Business packages have this week informed ISPreview that they too have had an additional DOCSIS 3. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. Leading internet providers in Portsmouth are Plusnet, Virgin Media, and Sky Broadband. Virgin media mobile internet slow Slow internet compensation . Nothing to expensive if possible. I suspect Virgin is up to something. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. Hi. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. 60 to £33. Email Customer Services on . Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. co. How to make a complaint via phone. If it’s not a technical issue you need help with then we’re here to support you on. multiple notebooks tested and confirmed that peer to peer they received 1 gig Ethernet. Before switching modem mode on I did a speedtest and had 111Mbps down, 9. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Also one Up channel has dropped qam to 32 (should all be at 64). Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Virgin Media ranks 43rd among Cable Television sites. You can also call 150 from your Virgin Media landline or Virgin Mobile. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. I'm on Volt M500 Fibre Broadband since Feb 23. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. 5. 4 QAM256 25 1 139000000 8 40. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. S. Phone. For. I also have a new high-speed ethernet cable between both routers. Select Apply changes. Slow WiFi . The top complaint among Virgin Media's customers was price increases, with 45 per cent. Noticed my speeds were a little low over the weekend so I thought I'd include this little screen shot from SamKnows. Nothing has made a difference. My Virgin Media. Check Ofcom’s website to see if your provider (or the provider you want to switch to) has signed up to the scheme. 0 Mbps and 3. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Free downloads are available to all new and existing customers. Available with M50 broadband or faster. Solutions tried: re-starting router; re-starting computer; updating drivers. Please feel free to add other people to the group who. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. I raised a complaint via the online form and I am confused with the answer. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. I have Virgin Business with 500MB download and 50MB upload. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. I know something is wrong with my Internet, I just want an engineer out. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. Mobile customers can also use the app to keep on. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. Go to our service status page. The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. Discover Virgin Media. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. This can see latency times become very slow (double or more vs the usual baseline). Speed test the service to a Router mode Hub (3/4/5) +. 7/2. It's now actually so slow most speed tests time out before giving me results. Yet online, the company is absolutely blasted for poor customer service, slow speeds. PlayStation 5 Low Download and Upload Speed. Simply test your broadband service, and if we find an issue we can help with a fix online. Virgin Media support: Help, issues and complaints. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). Having worked in IT and call centres. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Surely this isn’t right. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. 28. Im currently on M350. . comTo make a virgin media complaint via phone call, please do the following. To just to keep you updated we have now been advised there is a reported area fault in your area. Email: enquiry@ombudsman-services. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. 3 stars. John-----I do not work for VM. Click on the “> Check router status” button. 1 router mode or 192. If you have QoS on, turn it off and see if your speeds improve. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. samknows/real speed to hub is showing <100mb. Hello, I did all instructions that placed on a list at virginmedia. Download speed less than 1mbps. Restart your equipment. Contact BT Live Chat. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. We aim to resolve your complaint within 10. 100. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Common complaints. Slow uploads and downloads were also a problem, affecting 15% of customers overall. Problems with your bill. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. If all the other computers connected are fine and have good upload then its not the Virgin service to be honest as it is delivering what it is supposed to. Now make sure you’re enjoying your speeds to the max with these handy hints. net will determine the best performing server to run your test on. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Speed. Alan Martin May 26, 2023. The best times to game online or make big downloads, for example, would be when connection is fastest. The Financial Ombudsman Service Exchange Tower complaint. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. How to make one complaint via phone. on 09-02-2023 14:38. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. 4Ghz band. Boot the PC into Safe Mode + Networking and re-try the speed tests. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. The connection is so poor at times samknows start to run a test. We've got the UK's fastest widely available home broadband, so you won't find faster. Community Experts online right now. . M100: This. Channel Frequency (Hz) Power. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Speed test are averaging 300mb mark and carried out via ethernet connection. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. 4Mbps),. If you are, your broadband provider may be in breach of contract. I have reb. Boot PC in safe mode with networking and do a speed test by wire - 5140788The above sounds about right as you've raised a speed complaint with us. On a speed check I'm getting 200+MPS but as someone explained to me doing 200mph on racetrack is different to trying to do 200mph on a ploughed field. This is then disrupted to the connected devices, so unless. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. We would like to show you a description here but the site won’t allow us. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. Call BT customer service: 0800 800 150. by Farle1240 • On our wavelength. Virgin TV 360. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. I now average 10MBps (80Mbps) over OpenVPN using PIA. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. M125 - Suboptimal Performance in Speed Saturday; Virgin media broadband (Help) in Networking and WiFi 17-09-2023; Why is service status lying to its customers in Speed 19-08-2023; Not getting 1gb speeds on ethernet - Hub 5 in Networking and WiFi 04-08-2023; Virgin media broadband (Help) in Networking and WiFi 10-04-2023Customers of Virgin Media’s (VMO2) email service are once again reporting problems today. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Upgrades & products. 1. We would like to show you a description here but the site won’t allow us. . Twitter: @bt_uk. 1) I am an ex IT Manager. Very slow upload speed. 1 modem mode. Broadband, TV and Landline offers . Virgin Media users report 'total blackout' as many left without internet. Their service has stopped working and it is not fully fixed after two full working days. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. No. Top offers. Last night lost internet in CR2 area and so rebooted hub 5. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. The speed when manage to logon is very slow irrespective of whichever connection is used and not meeting the fast broadband you advertise. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. I've called VM a few times and followed the full reset on router proce. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. Next, tap Check. Im using a wired Gb connection, not using wifi, and have the 'latest' Hub 5 but still get this poor result, and looking through the messages here it seem to be a. org. The download speeds available on Virgin Media are available to customers based on your speed package. 5 to 5Mbps -- but has. Address any slow speeds. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The m. Broadband Speed Test; Packages. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Posted in Speed. . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Reviewers complaining about Virgin Media most frequently mention customer service problems. We have tried to cancel our account with Virgin but without success. The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. When i do a speed test on testmy. Open a web browser and go to 192. on 18-01-2022 11:45. 2 Mbps). Click on the “> Check router status” button. Home Phone. Reliability. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. The claim Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. com, but it did not help me to solve and fix my slow UPLOAD spead.